Monday, 22 July 2024

About Terms and Conditions (T&Cs) in Online Gambling

One of the conditions for a long-lasting enjoyment of online gambling is to read carefully the Terms and Conditions for the use of online gambling platforms in our country. Take seriously our request to read carefully what is written there, even if it seems too much to read and perhaps unnecessary…at first.

Terms and Conditions

Why should I read the Terms and Conditions posted on bookmakers/gambling operators’ websites?

If you don’t read these thick passages you won’t be able to enjoy the fun you want, or enjoy your success as a punter or slot player when it comes time to enjoy the money you win. When you open an account with an online gambling operator, check that you agree to the terms and conditions posted on the operator’s website before opening a gaming account. Basically you are giving your consent with that tick for what will happen to you later in your relationship with the operator. Even if you give your consent because otherwise you have no way of opening an account, at least you will be informed about all sorts of things that will govern the relationship between you and the operator and you will act in an informed manner and avoid various frustrations because you “didn’t know” or “didn’t realise” certain things that will affect you in the future.

What are the most important things you will find in the Terms and Conditions of use of online gambling platforms:

– You must be the only user of the account

Only one person must use that gaming account. If you give access to someone else’s account and you can’t tell the operator what activity you’ve had on that account, what games you’ve played, etc., then you won’t be able to cash out when you want to withdraw your winnings.

In this chapter of account uniqueness you should also bear in mind that gambling operators only allow one account per household, IP address or computer device. If two or more users share the same home, IP address or computer device, the site you are playing on has the right to withhold any winnings from those accounts (minus deposits) and close those accounts.

– Beware of withdrawals

When you want to withdraw money from your gaming account, you must understand that the money will be returned to the bank account you declared when you opened your gaming account and the operator will deliver the money to you there. Both deposits and withdrawals must be made in your personal name, and must be from an account or card registered in your name, the player’s name, not that of a relative or friend.

There are cases where if total withdrawals exceed total deposits, a subsequent verification procedure may be required. Don’t be surprised. So, some operators may do additional checks if you want to withdraw more than you deposited.

Remember to use the same payment method for both deposits and withdrawals. For example, if you deposited via Skrill then you can also withdraw via Skrill, etc.

– Pay attention to the rollover conditions when you want to withdraw your money

I have seen various discussions and complaints on the net from players about the fact that they deposit a sum of money in their gaming account and then relatively quickly want to withdraw it. All amounts deposited to the gaming account must be rolled over in full at least once, regardless of the products used (read the operator’s game rules), before a withdrawal is requested. Online gambling operators reserve the right to refuse to process a withdrawal request until the deposit amount has been fully rolled over.

– Be careful when checking identity

Another common problem is checking the identity of the player. The name on the player’s account must match the name on the ID card, the name on the card or the name on the payment account. If this is not respected the operator is entitled not to make your account or not to give you the money when you want to withdraw it and to close/suspend your account.

– Patience when processing payments

The gambling operators point out in the T&C that they are not liable for any delays in processing payments caused by electronic payment processors and/or third party financial institutions. We know, there are quite often situations where operators have authorized the payout of your winnings and have notified you of this, but the money does not enter your account and you have to wait several working days for the completion of this process. Be patient, you will get your money!

– Internet connection interruption

A number of player complaints relate to loss of internet connection during a betting session, whether live or not, which results in the cancellation of bets and even the loss of money wagered on a particular bet. Gambling operators generally disclaim liability for interrupted gaming sessions due to interrupted internet connection. You understand and accept that this does not entitle you to a refund of the amount wagered and any potential winnings will not be awarded.

– Abuse of bonuses

Players often do not carefully read the rules of the Contests or Promotions they participate in. Here too, there is often friction between players and operators. Most of the time, customers of bookmakers do not respect the rules of the rollover or hunt for bonuses from several operators, opening several accounts with the intention of cashing those bonuses. Restrictions imposed by operators can be applied depending on the user, IP address, computer device, family, residential address, phone number, email address and environments where devices are used in common.

– Suspension of the game account

Most of the time if the player requests certain withdrawals from his account with an operator, the operator reserves the right to request all kinds of documents from the player and check the activity and interference on the account. Until the request is resolved the player’s account is often suspended for these checks. Suspension is not the same as closing the customer’s account, but often players panic and feel that their rights have been violated.

– Unilateral closure of game accounts by the operator

Gambling operators may close game accounts at any time when you violate legal provisions or when you do not comply with the provisions of the Terms and Conditions or Game Rules. Many people are surprised that this happens to them, but these provisions are stipulated in the Terms and Conditions accepted by each of us when we make an account with an operator.

Conclusion

In conclusion, we recommend that before making a complaint to the ONJN you try to contact the gambling operator where you play by any possible means of communication and if you do not receive a response to your request and you consider that you have complied with the Rules in the Terms and Conditions, you should take the next step, which is to go to the website of the National Gambling Office (ONJN) on http://portal.onjn.gov.ro/ under the section “Online Petitions” to make your complaint.

Play for fun, not to win money! Money is earned through hard work!





Author: Editor

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